BridgePoint Group & IdentityCheck – FAQ

What Types of Identification Documentation Are Accepted?

IdentityCheck accepts over 10,000 document types from more than 200 countries to verify your identity, including:

• Passport
• Driver’s Licence
• ID Card
• Residency Permits

How do I Take a Picture of My ID?

• Use a valid government-issued ID (Driver’s Licence, Passport, National ID).
• Ensure the document is original and the photos are clear, in focus, and without glare.
• If your ID has two sides, be ready to photograph both.

Then, Take a Selfie:

• Ensure your face is clearly visible, well-lit, and in focus.
• Glasses are fine, but no face masks.
• Changes in appearance since your ID photo was taken are generally okay.

Why Does BridgePoint Group Need to Confirm Your Identity?

Due to a recent legislative change, BridgePoint Group is required to verify the identity of their clients to:

• Implement stronger measures to mitigate the risk of fraudulent activities affecting businesses, clients, taxpayers, and the government.
• Protect clients from fraud and ensure secure transactions.
• Meet legal and regulatory requirements.

How IdentityCheck Safeguards Your Information?

There are several security measures in place:

• Privacy First: BPG only receives a “positive” or “negative” verification result.
• Restricted Access: Only authorised roles can access documents, secured by two-factor authentication.
• Data Retention: Verification images are deleted after 45 days.
• Top-Tier Security: IdentityCheck protects against cyber threats (e.g., SQLi, XSS attacks) and complies with the latest encryption standards.
• Compliance and Audits: IdentityCheck’s security measures are validated by major SaaS platforms and regulators and complies with GDPR, WCAG, CCPA, and SOC 2 Type II.

Does IdentityCheck Meet KYC Compliance Requirements?

Yes, IdentityCheck complies with GDPR, WCAG, CCPA, and SOC 2 Type II.

What happens if my ID verification fails?

If verification fails, you may be asked to retry or provide additional documentation. Please contact BridgePoint Group for guidance.

Is my data shared with third parties?

No, your data is not shared with third parties. BridgePoint Group only receives the verification result.

Who can access my data within the business requesting my identity?

Only an authorised role from BridgePoint Group can access your personal data when required for legal or operational purposes.

How can I ensure my ID documents are accepted?

• Ensure your documents are valid, clear, and fully visible.
• Follow specific instructions during the verification process.

What if I need to update my personal information?

Please contact BridgePoint Group and we will update your personal information.

Can I choose not to provide my ID for verification?

Not providing your ID may prevent access to our services. BridgePoint Group is committed to upholding the highest standards of professional integrity and we strictly adhere to the Code of Professional Conduct set by the Australian Government and the Tax Practitioners Board.

However, if you are uncomfortable providing your identity via the online platform, we invite you to come into our office and enjoy a cup of coffee while we manually verify your identity. Please contact us should you wish to use this method at 1300 656 141.